The following terms and conditions apply to all customers who acquire goods or services from Quasarsoft Systems Pty Ltd unless otherwise advised and agreed in writing by us. Customers with Managed Services Agreements or IT Support Plan will have additional terms and conditions that are specific to them.
Definitions
“We”, “us” “our” and “Quasarsoft Systems” means Quasarsoft Systems Pty Ltd ABN 83 096 923 572.
“Customer”, “Client”, “Consumer”, ”You” and “Buyer” means a person, company or organisation which acquire goods and services from us.
General Terms and conditions
All goods supplied remain the property of Quasarsoft Systems until fully paid for.
Goods supplied that have not been fully paid for must not be on-sold, disposed of in any way or have ownership transferred to any other person or parties without prior written consent from Quasarsoft Systems under any circumstances.
All invoices have payment terms and failure to pay invoices on time may result in suspension or cancellation of all services and supplies to the client. We reserve the right to charge interest and admin fee on unpaid balances.
Quasarsoft Systems is not liable for any issues arising from the use of any third party equipment or software installed by any 3rd party vendor and includes, but not limited to any useability, compatibility, stability issues arising from the use of these equipment or software.
Price Quotations
All quotations on products and services are valid for 7 days due to prices and currency fluctuations. We reserve the right to amend the quotations due to errors or omissions.
Risk Insurance
The risk in the goods and all the insurance responsibility for theft, damage or otherwise in respect of the goods will pass to the customer immediately upon delivery of the goods to the premises nominated by the customer.
Payment
All good and services supplied must be paid in cash or cheque prior or on completion of the provision of goods and services unless the customer has a credit account with Quasarsoft Systems.
Our fees and charges for services are published on our website. We may amend these charges from time to time to keep up with inflation, and if due to errors or omissions.
For customers with a credit account, all payment terms are stated in the Tax Invoice. If payment is not received by the due date, we may charge interest on any sum due and any admin/late payment fee. We may also charge the customer any further cost (such as bank charges, legal and collection fees) incurred in trying to recover the amount due from the customer. We reserved the right to stop or suspend the provision of goods and services, or to terminate Support Agreement contract with customers who default on their payments.
Product Warranty
All new products supplied from us come with the standard warranty from the manufacturer. The warranty period may vary depending on the supplier or manufacturer. Each product would have its own terms and conditions for warranty. It is the responsibility of the customer to read and understand the conditions of the manufacturer’s warranty as soon as the product is received by the customer.
For information regarding returns and refunds, please visit our Refund and Returns page on our website.
Service Warranty
At Quasarsoft Systems, we take pride in our services. If you are unsatisfied with the services provided, we will investigate, diagnose and work to provide a solution for you as long as you contact us within 14 days of receiving the service in question. If the issue involved is due to our unsatisfactory service, we will endeavour to fix the problem with no additional charge to you. However, if the issue is diagnosed to be not related to our services, we will provide some recommendation to you and may charge you at our discretion.
We are also committed to inform our regular customers on Managed Services from time to time, the latest in IT news (for e.g. IT security threats which may impact you or your organisation). We will recommend solutions to you on issues that may have impact on your systems, however, the decision to implement our recommended solutions rests with you.
Customer Responsibilities
As a customer, you acknowledge that IT system (hardware and software) are complicated, and any hardware or software we installed are not error-free and subject to the manufacturers or suppliers initiative to fix any outstanding issues. You also acknowledge that you are also responsible for backing up your data on your hard drive to another media before presenting your computer to us for repair.
Limitation of Liability
To the maximum extent permitted under the law, in no event will Quasarsoft Systems and its employees be liable for any damages whatsoever (including, without limitation, direct, indirect, punitive, special, consequential damages, lost profits, lost data or business interruption) arising out of the use, inability to use, or the results of use of any products, services, recommendations or advice provided by the company and its employees, whether based on contract, tort, statute, common law, equity or any other legal theory and whether or not advised of the possibility of such damages. If circumstance arise where you are entitled to claim damages from Quasarsoft Systems Pty. Ltd. notwithstanding the provisions of these Terms, our liability to you for the aggregate of such claims (regardless of the basis on which you are entitled to claim from us including, without limitation, negligence) is limited to the provision of the products and / or services again or the cost of providing the products and / or services again (at our election).
You agree that the limitations set forth above are fundamental elements of this terms and conditions, and no product or services would be provided to you absent of this limitation.
Indemnification
You shall defend and indemnify us and hold us and affiliates, licensors, agents and network partners harmless from and against any and all claims, proceedings, damages, injuries, liabilities, losses, costs and expenses including reasonable attorneys’ fees, relating to any issues with your network and computer systems or information transmitted by you in connection with your system.