IT Support Plans

Pay for only what you need through our IT Support Plan.

  1. Designed to suit the needs of various types of SMBs
  2. Flexible plans which can be further tailored to suit your organisation
  3. Easily Upgradeable to the next level as your business grows.
  4. Easy Monthly Payment.
  5. Optionals can be added at a small cost or billed at discounted rate.
IT Support Plan
INCLUSIONS SUPPORT PLAN
Basic Pro Ultimate
HelpDesk Support

  1. Desktop Support
  2. General Application Support
  3. Email and Internet Support
  4. Incident Reporting
  5. Systems Administration
 Optional Yes Yes
Server Management

  1. Events Management
  2. Health Checks
  3. Server Monitoring
  4. Patch/Updates Management
  5. Capacity Planning
 Yes Yes Yes
Desktop & Device Management

  1. Desktop/Workstation Management
  2. Mobile Devices Management
  3. Asset Management
  4. Patch/Updates Management
  5. Licensing Management
  6. Integration
 Optional Yes Yes
Backup & Data Recovery

  1. Backup Monitoring
  2. Data Management
  3. Archiving
  4. Data Recovery
  5. Disaster Management
 Yes Yes Yes
Network Management

  1. Network Monitoring
  2. Traffic Management
  3. Voice & Communications Management
  4. Capacity Planning
 Optional Yes Yes
Security Management Optional Yes Yes
IT Infrastructure Documentation Yes Yes Yes
IT Audit Optional Yes Yes
IT Management Meetings Optional Yes Yes
On-Site IT Services Optional Optional Unlimited
After Hours Support & Services Optional Optional Yes
Recommended For: SMBs with up to 5 users with 1-5 servers SMBs with 6-50 users with up to 15 servers SMBs with 50+ users with up to 20 servers

Plans are flexible, and can be modified to suit your needs. Contact us to request for an on-site discussion and quote.